Frequently Asked Questions
Where can I find reliable suppliers of OEM automotive equipment in the USA?
Auto Emporium provides OEM-grade automotive equipment trusted by professionals, with dependable supply and nationwide delivery across the USA.
What is the return policy for products purchased from Auto Emporium?
The customer has the right to return unopened and unused goods or services purchased online within a 7 day period. This period starts from the first attempt by our courier to deliver the goods where a physical product is purchased, or 7 days from purchase where services are purchased. The 7 day cooling off period does not apply to bespoke goods and goods that are not in a resalable condition or are incomplete.
The customer will bear the cost of returning the goods and will not be refunded the original shipping cost. Refund will be given on receipt of the returned items in original condition. Customers returning goods are advised to use a method providing proof of delivery.
Does Auto Emporium provide warranties on their products?
Yes, Auto Emporium supplies products that are backed by manufacturer warranties where applicable. For Traction Direct products, we offer 1 year warrantee as standard. We also offer a market-leading 2-year warrantee on ASU4 and MPL4 products.
Does Auto Emporium offer free shipping for orders over a certain amount?
Shipping is free to USA customers when orders are over the value of $2000. US territories not included in free shipping are armed forces locations in Europe, Pacific or American Isles. Shipping to Rest of the world is set at $15 for orders weighing under 5lb, $50 for orders weighing 11-22lb, $100 for orders weighing 22-42lb, $200 for orders weighing 42 - 160lb and $400 for all orders over 160lb.
What types of battery chargers does Auto Emporium offer?
Auto Emporium offers a range of professional battery chargers suitable for automotive workshops and showrooms. This includes:
Smart battery chargers
Lithium-compatible chargers
Heavy-duty workshop chargers
We also offer Battery support units for diagnostics and vehicle display and Showroom Support Units.
How can I contact Auto Emporium for bulk order discounts?
For bulk orders or trade enquiries, customers can contact Auto Emporium directly via the contact us page. The team can provide tailored pricing, recommend suitable products, and arrange efficient delivery for larger orders. Bulk purchasing is ideal for workshops, dealerships, and automotive businesses looking to standardise their equipment.
What are the top-rated rugged laptops suitable for automotive workshops?
Rugged laptops used in automotive workshops should be durable, resistant to dust and impact, and capable of running diagnostic software reliably. Auto Emporium supplies Getac laptops and tablets which are industry-leading and ideal for workshop use. When selecting a device, key factors include processing power, battery life, and compatibility with automotive diagnostic tools.
What are the best battery support units for showroom use?
The best battery support units for showroom use provide stable voltage to maintain vehicle systems during display and demonstrations. Traction Direct offers a showroom conditioner that delivers up to 50A of fully regulated 13.4V power to keep vehicles ready for demonstration and maintain battery health during diagnostics or software updates, ensuring stable accessory loads and preventing loss of charge or control unit damage.
Which companies offer lithium-compatible battery chargers for automotive applications?
Traction Direct offer market-leading lithium-compatible battery chargers that aer essential for modern vehicles equipped with advanced battery technologies. These chargers are specifically designed to safely charge and maintain lithium batteries. They feature intelligent charging profiles to protect battery health and optimise performance.